About Careline Homecare

Our Mission Statement

Our mission is to provide flexible, community-based care support of the highest standard, that promotes independence, dignity and choice.

Vision and Values

As part of the City & County Healthcare Group, Careline Homecare adheres to Group’s shared values:

We Care

• We care about, respect and protect our clients and customers
• We care about, respect and support each other
• We care about our business 
• We speak up for our clients and our sector

We Listen

• We listen to our clients
• We listen to our commissioners 
• We listen to our regulators 
• We listen to our own people

We Strive 

• We strive for the best outcomes for our clients
• We strive to continuously improve our services 
• We are accountable and take responsibility for seeing things through
• We give credit where it’s due and say thank you

We Build

• We build trust
• We build our reputation as a sector leader that goes further than its competitors 
• We build partnerships
• We build the business 

UKHCA

Careline Homecare is a member of the United Kingdom Home Care Association (UKHCA), adhering to the UKHCA Code of Practice.

Every day, hundreds of Careline Homecare care assistants head out into local communities, making a significant and real difference in the lives of elderly and disabled people. Our aim is to help our clients lead as normal and independent lives as possible.

Our local branches are just as driven to provide services of a similarly high-quality. Each of Careline’s local offices is overseen by a CQC-registered manager who looks after a team of care coordinators, field-based assessors, recruiters and support staff. Local offices and in turn supported but a regional management team who work hard to insure each all branches adhere to the highest possible standards.