About Careline Homecare
What makes Careline Homecare your go-to specialist care provider?

About Careline Homecare

Who we are as a business, what we stand for & how we can help with your care needs

Careline Homecare provides quality live-in care services across North East England. Our expert carers support our clients to continue living as independently as possible in the familiar surroundings of their own homes.

About Us

Careline Homecare’s highly-trained care assistants provide expert live-in and home care support to a broad range of clients and customers.

Older people living in their own homes
Care for adults and children with specialist or complex needs like physical and learning disabilities
Dedicated end of life care
Reablement following illness, injury or hospitalisation.

Caring for thousands of people across the North East, our services are commissioned through local authorities or private clients and their families or relatives.

Our primary aim is to deliver care services that improve the lives of our clients along with the respect, dignity and compassion each deserves. We believe our services should exceed regulatory standards, ultimately delivering excellence and the promotion of overall well-being.

Vision & Values

Our Mission Statement

Our mission is to provide flexible, community-based care support of the highest standard, that promotes independence, dignity and choice.

Our Values

In delivering our services, we aim always to give effect to the following values:

We care about, respect and protect our service users
We speak up for our service users and our sector
We listen to our service users
We strive for the best outcomes for our service users
We strive to continuously improve our services
We are accountable and take responsibility for seeing things through
We build trust
We build our reputation as a sector leader that goes further than its competitors

UKHCA

As a member of the United Kingdom Home Care Association (UKHCA), we also adhere to the UKHCA Code of Practice, which you can see here.

Our People

Every day, hundreds of Careline Homecare care assistants head out into local communities, making a significant and real difference in the lives of elderly and disabled people. Our aim is to help our clients lead as normal and independent lives as possible.

Our local branches are just as driven to provide services of a similarly high-quality. Each of Careline’s local offices is overseen by a CQC-registered manager who looks after a team of care coordinators, field-based assessors, recruiters and support staff. Local offices and in turn supported but a regional management team who work hard to insure each all branches adhere to the highest possible standards.

Company	Operating In…	Providing…
Abacare	Central and North Wales	Home care services
Careline Homecare	Northeast England	Home care services
Comfort Call	Across England	Home care services and Extra Care
Conard Care	Northern Ireland	Home care services
Constance Care	Scotland	Home care services